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0155924 Requisition #

JOB PROFILE: Associate

Position Overview: 

Each associate will be responsible for processing applications submitted by members/applicants. The process will include enrollment of applications submitted by applicant into the system accurately within the TAT.

REPORTING TO: Team Leader   

ESSENTIAL SKILLS/PERSONALITY TRAITS:                  

Good written Communication Skills

Eye for detail & logical thinking

Ability to work accurately and efficiently at all times, including peak volume season

Sensitivity to the confidential nature of the data and proprietary company information

Flexibility to work in shifts.

OPERATIONAL RESPONSIBILITY:

Meeting RE & Quality scores

Completion of cases in queue within specified time frame

Complete all IDP & compliance trainings

PERFORMANCE STANDARDS:

MEASURABLE:

RE & Quality scores

Complete al the transaction assigned within time

Punctuality & attendance adherence

Process improvement initiatives

Accreditation within timelines

NON-MEASURABLE:

Anthem Values

Accountable

Caring

Easy to do

Innovative

Trustworthy

Legato Guiding principles

Ethics

Respect

Team work

Self-motivated & team player