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Contact Center Operations - Software Engineer

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Information Technology
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0159244 Requisition #
Thanks for your interest in the Contact Center Operations - Software Engineer position. Unfortunately this position has been closed but you can search our 484 open jobs by clicking here.
  • Must have Proper understanding and experience in Contact center environment and architecture.
  • Understands E-services and has knowledge of inbound and outbound call flows
  • Has working knowledge in GVP,GA,GAX, Splunk
  • Worked on Patching – Both Windows and Linux servers
  • Good with SQL commands
  • Has experience in performing Health checks and Troubleshooting issues
  • Good with SIP, URS , MCP log analysis
  • In depth exposure to Genesys components and architecture.
  • Genesys certification Preferred.
  • Has experience in Handling SWAT and Root cause analysis
  • Good with Request handling and understand business requirement
  • Good Analytical and communication skills
  • Ready to learn and adapt to new things.
  • Knowledge on Verint call recording system.
  • Willing to work in any shift including Weekend and night shift.
  • Should be able to take a mentoring role and ramp up team with Genesys Skills.

 

 

Preferred skills:

  • Possess current Genesys certifications
  • Genesys CIM and Framework Certification preferred.

Education Qualification:
Bachelor's degree or foreign equivalent required from an accredited institution

 

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